How Our Cross-Border Delivery Services Work
We make shipping from Malaysia to overseas easy for your business. Whether you require end-to-end delivery services or just customs clearance, we got you covered.
1. Parcel Pickups
After scheduling a pick up on your Ninja Dashboard, one of our Ninja will collect your parcels in Malaysia. Alternatively, you can choose to drop off your parcels at your nearest PUDO points nationwide.
2. Export Clearance
3. Freight Solution
Your parcels depart from Malaysia for the destination country by air freight or trucking, depending on the service lane.
4. Import Clearance
Upon reaching their destination countries, your parcels will go through local import clearance with the relevant documents and checks.
5. Last Mile Delivery
Once customs are cleared, parcels are loaded and prepared for delivery within destination country.
6. Doorstep Delivery
Parcels are delivered to the recipient’s doorstep. If the recipient isn’t available during the time of delivery, they can opt for the parcel to be left at a secure location.
Freight Options
Choose the freight option that works best for your business.
Air Freight
We recommend the air freight option for urgent delivery as it has the shortest lead time. Enjoy attractive air freight rates while ensuring that your shipment arrives on time.
Land Freight
Ship bulky parcels to neighbouring countries and reduce your international shipping costs. Trucking is a great option for bulk shipping and allows you to ship special commodities that are prohibited on planes.
Sea Freight
Shipping bulky parcels from China? We offer both LCL and FCL depending on your bulk delivery requirements. Sensitive and fragile products are handled with care.
Customs Clearance
Bulk shipments meant for business purposes such as restocking go through B2B customs clearance. It can be a tricky process as regulations differ vastly across Southeast Asian countries. Depending on the commodity type, additional documents or licenses may be required for customs clearance. For smooth bulk delivery, it is important to understand the export and import requirements specific to your shipment and to stay up to date with customs regulations.
Duties For International B2B Shipment
Singapore: 7% GST + Import Tax
Malaysia: 10% SST + Import Tax
Thailand 7% VAT + Import tax
Indonesia: 10% VAT + Import Tax
Vietnam: 10% VAT + Import Tax
Philippines: 12% VAT + Import Tax
Customs Regulations
B2B customs clearance require more documents than B2C customs clearance. Controlled goods are categorised into prohibited and restricted goods. Prohibited goods are not allowed to be exported or imported while restricted goods require authorisation from relevant agency to move across borders.
Customs Clearance Documents
